Ahmedabad’s SVPI airport gets prestigious ACI World accreditation for customer experience



Ahmedabad (Gujarat) [India]: SardarVallabhbhai Patel International Airport (SVPI) has received the prestigious accreditation from the Airport Council International (ACI) World for its consistent efforts to deliver customer experience.

The  ACI World has announced the 2021 inductees into the ACI Director General’s Roll of Excellence based on consistent efforts to deliver customer experience. The same is conferred to four airports this year, including Ahmedabad’s pride, Sardar Vallabhbhai Patel International airport. The airports are inducted and recognized for constantly demonstrating that the customer is the center of everything they do.

SVPI has consistently delivered excellence in customer service by winning multiple ASQ awards over five years during the past ten years and is one of only four airports worldwide that received the recognition for 2021.

Recently SVPI airport was awarded the best airport by region and size; the airport also received prestigious recognition ‘Voice of Customers’ for actively thinking about customer experience.

The airport has implemented several initiatives to ensure a better passenger experience and smooth processing. To list a few, the number of retail and food counters has increased to over double in one year, offering better mix and options to the passenger; the inclusion of technology like the desk of goodness and the introduction of e-gates have been helping passengers in improving the experience.

City airport teams have been identifying opportunities to serve passengers better. Based on observation and passenger requirements, several changes have been made over the last year. Dedicated app-based taxi parking/ prepaid taxi parking and Auto rickshaw parking along with dedicated pickup and drop points were recently constructed. Focusing to serve passengers with topmost safety with comfort, runway work was completed 45 days earlier than initially planned, creating a national record of complete runway overlay in 75 days during nine work hours each day.

SVPI airport strives to continue the journey of improvement, development, and better customer experience with every passing day.